We encourage you to book your appointments ahead of time to make sure you have the care you need and deserve. We also ask that you commit to your scheduled appointments or reschedule with as much notice as possible, but at least 48 hours prior.
We are dedicated to providing our clients with the best care possible while respecting the busy schedules and of our practitioners. Please be mindful that last minute cancellations (even when rescheduled) also affect others in need of care. When you cancel, reschedule, or don’t show up for your appointment it reserves time that someone else could have received care if the time slot was available in advance. This is a reminder of the policy agreed to in our initial intake forms for all services.
Late Cancellation/Reschedule
If the appointment is canceled or rescheduled within 48 hours of the appointment time but more than 24 hours in advance, a fee of 50% of the service cost is charged to the credit card on file.
If the appointment is canceled or rescheduled within 24 hours of the scheduled time (including no notice or attendance), a fee of 100% of the service cost is charged to the credit card on file.
Late Arrivals
Late arrivals may receive care in the time left in their scheduled appointment up to 15 minutes, however full payment will be required for the original time/service that was booked. Arriving later than 15 minutes into your scheduled appointment will be considered a missed appointment subject to 100% of the service cost.
If you have an in-clinic Naturopathic Consultation booked and you are sick or unable to make it to the clinic, you can change your appointment to Virtual (phone or video) to keep your scheduled appointment.
If you have any questions or need to discuss a situation related to this policy, please do not hesitate to contact our clinic.
Sincerely,
The Root Natural Health Clinic Team
